PLEASE INSPECT ALL ITEMS IMMEDIATELY UPON RECEIPT!

PLEASE MAKE ALL RETURNS AND EXCHANGES WITHIN 15 DAYS OF RECEIPT OF ITEMS.  You must have a Return Authorization Number for Returns and Exchanges of any kind.

NO "FREE SHIPPING OVER $150" ON EXCHANGES.

10% Restocking Fee

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NO RETURNS ON THE FOLLOWING:

• Used Items
• Discontinued Items
• Natural Care Salves, Cream, etc...:  CA Baby, Burt's Bees, Motherlove, Kerry's Herbals and other similar items
• Dritz Pins and Snappis
• Books
• Laundry and Cleaning Products
• Disposable Diaper Liners

Regular Returns and Exchanges (WITHIN 15 DAYS of RECEIPT)

• We have a 10% restocking fee on all straight returns.
• Full exchanges are not subject to any restocking fees.
• Customer pays all shipping costs for both returns and exchanges.  When exchanging an item be sure to include the cost of shipping the new items.  Either call for  a quote or use our shopping cart and then in the Message section mention that this will be an Exchange.
• We do not pay shipping costs unless it is our fault.

Defective Items

• Please be sure to call or email PRIOR to returning any defective items.  Many companies take care of defective items directly.

Damaged in Transit

• Please call or email.  We will contact the carrier.  All items are shipped with insurance (unless otherwise noted on the site)

Return Shipping Method

• Please ship all returned items carefully. We are not responsible for lost or mutilated items.
• Priority Mail:  Free boxes and bags are available right at the Post Office for your convenience.
• First Class Mail:  Use padded envelopes or "Tyvek" type envelopes.  Do not use Manilla Envelopes unless you plan to tape the entire thing solid.
• FedEX, UPS or other major shipping company:  Use a heavy duty box or "Tyvek" type envelope.  Be sure the box is packed tightly as these are too often used as step stools for delivery people!
• I recommend Delivery Confirmation and/or Insurance.  We are not responsible for items that do not show up or are damaged.